Frequently Asked Questions
Everything you need to know about our smart home cleaning solutions.
How long does shipping take for my Tineco order?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for vacuum cleaners?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund.
Does my Tineco product come with a warranty?
Yes, all Tineco hardware comes with a 2-year limited warranty against original defects in material and workmanship when used for private household purposes.
Can I use third-party cleaning solutions in my floor washer?
To ensure the longevity of your machine and maintain your warranty, we strictly recommend using only the official Tineco Deodorizing & Cleaning Solution.
How do I contact customer support for troubleshooting?
You can reach our support team via the live chat on our website, by emailing support@tineco.com, or by calling our toll-free hotline during business hours.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and financing options through Affirm for eligible purchases.