Returns & Exchanges

At Tineco, we stand by the quality of our smart home floor cleaners and offer a 30-day risk-free return policy to ensure you are completely satisfied with your purchase. If your product does not meet your expectations, you can return it for a full refund within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or visit our online portal with your order number and email address to start the return process.

• 2.
  Prepare the Package

  Securely pack your Tineco device, including all original accessories, manuals, and packaging materials, to ensure it arrives safely at our facility.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned unit, we will process your refund to the original payment method within 7 to 10 business days.